TECTONIC DESIGN BUILD, LLC
Privacy Policy
Effective Date: May 21, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Tectonic Design Build, LLC DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies
Customer Communication
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback
2. How We Use Your Information
We use collected data for:
• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions
• You can cancel SMS notifications at any time by replying "STOP"
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately
Message Frequency & Content
• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent
Help & Support
• Reply "HELP" for assistance or contact us at hello@tectonicbuilds.com
• Customer support is available during regular business hours
Carrier Information
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers
• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance
• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders
Business Transfers
• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. The following retention periods apply:
• Contact and inquiry information: Retained for 3 years from the date of last interaction
• Customer project and service records: Retained for 7 years from project completion to satisfy applicable contractor licensing and tax obligations under Colorado law
• Payment information: Retained for 7 years as required by tax and accounting regulations; raw payment card data is not stored by us
• SMS opt-in records and consent logs: Retained for 4 years from the date of opt-out or last interaction to comply with TCPA recordkeeping requirements
• Website analytics and cookies: Retained for up to 24 months, then aggregated or deleted
• Email correspondence: Retained for 3 years from the date of last interaction
When retention periods expire, we securely delete or anonymize personal data in accordance with our internal data disposal procedures. To request early deletion of your personal data, see Section 7.
6. Data Security
We implement and maintain reasonable security measures to protect your personal information:
• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable Colorado and federal laws
• Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website. We do not currently engage in cross-context behavioral advertising or sell data to third-party advertisers.
8. Your Rights & Choices (Colorado Privacy Act)
If you are a Colorado resident, the Colorado Privacy Act (C.R.S. § 6-1-1301 et seq.) grants you the following rights with respect to your personal data:
Right to Know
• You have the right to confirm whether we process your personal data and to receive a summary of that processing.
Right to Access & Data Portability
• You may request a copy of the personal data we hold about you in a portable, commonly used, machine-readable format. You may submit up to two such requests per year.
Right to Correct Inaccuracies
• You have the right to request that we correct inaccurate personal data we hold about you, taking into account the nature of the data and our purposes for processing it.
Right to Delete
• You may request that we delete personal data we have collected from or about you, subject to certain exceptions permitted by law.
Right to Opt Out
You have the right to opt out of the processing of your personal data for the following purposes:
• Targeted advertising
• Sale of personal data
• Profiling in furtherance of decisions that produce legal or similarly significant effects
To opt out, you may: (1) reply “STOP” to any SMS message to opt out of SMS communications; (2) click “Unsubscribe” in any marketing email; or (3) submit a written opt-out request to hello@tectonicbuilds.com. We also honor Global Privacy Control (GPC) signals transmitted by your browser as a valid opt-out of targeted advertising and data sales.
Universal Opt-Out Mechanism
• We recognize and honor user-selected universal opt-out mechanisms (UOOMs) as approved by the Colorado Department of Law. If your browser or device transmits a recognized UOOM signal, we will treat it as a valid request to opt out of targeted advertising and the sale of personal data. A current list of approved UOOMs is maintained at coag.gov.
How to Exercise Your Rights
To submit a request to access, correct, delete, or obtain a portable copy of your personal data, please contact us at:
• Email: hello@tectonicbuilds.com
• Phone: 720.466.5495
We will respond to your request within 45 days of receipt. If we require additional time (up to an additional 45 days), we will notify you of the extension and the reason within the initial 45-day period.
Right to Appeal
If we decline to take action on your privacy request, you may appeal that decision. To submit an appeal:
• Email hello@tectonicbuilds.com with the subject line “Privacy Request Appeal”
• Include a description of your original request and the reason you believe the denial was in error
We will respond to your appeal within 45 days. If your appeal is denied, you may submit a complaint to the Colorado Attorney General’s Office at coag.gov.
Authorized Agent
You may designate an authorized agent to exercise these rights on your behalf. Authorized agents must submit written proof of authorization along with the request.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Tectonic Design Build, LLC.
10. Sensitive Personal Data
We do not intentionally collect sensitive personal data as defined by the Colorado Privacy Act, including but not limited to biometric identifiers, health data, racial or ethnic origin, religious beliefs, sexual orientation, or precise geolocation data. If we determine in the future that we need to collect any category of sensitive data, we will first obtain your explicit opt-in consent and update this policy accordingly.
11. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal data from children under 13. If we learn we have collected personal data from a child under 13 without verified parental consent, we will delete that data promptly. Parents or guardians may also exercise the rights described in Section 8 on behalf of their children.
12. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a prominent notice on our website at least 30 days before the change takes effect.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Company: Tectonic Design Build, LLC
Phone: 720.466.5495
Email: hello@tectonicbuilds.com
Website: https://www.tectonicbuilds.com/